How Can We Help?

Below are the most frequently asked questions from people we talk to. If you can't find an answer you need, feel free to send us a note directly at hello@cloudforecast.io. We're here to help and answer any questions.

Frequently Asked Questions

How is this different from Cost Explorer?

CloudForecast is not meant to be a replacement to Cost Explorer. However, our customers find Cost Explorer lacking in features and reporting that their whole organization needs.

It is difficult to rely on multiple stakeholders to log-in cost explorer, find the right views, enter in the filters, pull the right reports, figure out where anomalies are and be proactive about monitoring cost. It's a mind numbing process to do this everyday, which distracts teams from actual technical challenges.

Our proactive reporting is well-designed and thoughtful, so that it takes less than 30 seconds to understand your cost and anomalies. We only surface the important information that a team needs to help answer questions.

Can't I just build this myself?

You can try if you have the time and engineering resources to build and maintain it! Companies that use CloudForecast do not have the that luxury or time to have their engineering resources tied up to building internal tooling.

The opportunity cost is high, which can take away precious engineering time and resources from building features that drive their organization forward. We make it easy for with an out-of-the-box solution that requires little engineering resources to get started.

Example: AWS makes changes to their CUR file format all the time without letting their users know about it. It often can be a surprise when this happens and time consuming to find and adjust to those changes.

Is my data safe with the permissions I am providing?

We only need read-only access to your S3 billing bucket. Our app does not have the ability to make changes to your AWS account. All of our data and credentials are encrypted using the AES encryption algorithm with a 256-bit key. Our AWS data centers have achieved ISO 27001 certification, PCI DSS Level 1 compliance, and SAS70 Type II.

How does the free trial work?

We provide a 7 day free trial with no Credit Card required or an extended 30 day free trial with a Credit Card.

How much effort is required to get setup?

Initial configuration should take less than 7 minutes. We also provide free personal assistance via screen share for all new sign ups. You should receive your first AWS cost report within 24 hours. If you have any issues, you can always email us at hello@cloudforecast.io. We're here to help!

How does the billing work?

We charge on a recurring monthly basis. Our Hacker Plan is $99/month and our Growth Plan is $299/month.

There are features that we need that you are missing. Is this something you can help with?

Yes! This is something we can accommodate and help with our Enterprise Plan. We would love to hear your requirements and what you are looking for. Please reach out via hello@cloudforecast.io to setup a call with us.